Good to Know

Tips for professionals and clients across South Africa

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Keep the request simple: ask for an honest review, make the link easy to find and give the customer space to decide whether they want to leave one.
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How to ask customers for reviews without making it awkward

You don't need a sales pitch. A simple, low-pressure request can make reviews a natural part of finishing a job.

7 min read
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Before comparing the totals, check whether each quote actually covers the same work, materials and conditions.
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The cheapest quote can become the most expensive job

A low quote isn't automatically a bad one. The important question is whether you're comparing the same scope, materials and terms before choosing.

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Look beyond the design and ask what the profile actually tells you about the provider, their services and the work you need done.
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How to tell whether an online professional profile is worth exploring

A polished profile can make a good first impression, but the useful information is in the details. Here's what to look at before you contact a Pro.

7 min read
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A recommendation can give you a name. Your next step is checking whether that provider fits the job you actually need done.
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“Does anyone know a guy?” The problem with hiring from a Facebook comment

Community recommendations can be a useful starting point. Here's what to check before turning a name in the comments into a booking.

7 min read
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Before someone works in your home, confirm the visit, understand the job and think about the access they'll actually need.
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7 things to check before you let someone work in your home

From confirming who is arriving to protecting keys, valuables and access information, a little preparation can make an at-home service visit easier to manage.

7 min read
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A rating is one piece of information. Read the reviews, profile and relevant credentials in context before you decide.
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A five-star rating isn't enough: what else to check

Ratings can be useful, but the number alone doesn't tell the whole story. Here's how to read reviews and profile information in context.

7 min read
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