Isikhokelo se-PAIA

Ilungiselelwe ngokwecandelo 51 loMthetho i-Promotion of Access to Information Act 2 of 2000 (njengoko uchibiyelwe).

Iqumrhu elizimeleyo: KNOWPRO SA (PTY) LTD, elirhweba njenge-Know a Pro | Inombolo yobhaliso: 2024/504159/07

1. Izishunqulelo namagama amafutshane

• CEO — iGosa eliyiNtloko eLawulayo
• IO — iGosa loLwazi
• PAIA — Promotion of Access to Information Act 2 of 2000, njengoko uchibiyelwe
• POPIA — Protection of Personal Information Act 4 of 2013
• Regulator — Information Regulator (South Africa)
• CIPC — Companies and Intellectual Property Commission
• AWS — Amazon Web Services

2. Injongo yesi sikhokelo

Esi sikhokelo sinceda amalungu oluntu ukuba achonge iirekhodi ezigcinwe yi-Know a Pro, aqonde indlela yokucela ukufikelela kwiirekhodi, achonge iirekhodi ezifumanekayo phantsi kweminye imithetho, afumane iinkcukacha zoqhagamshelwano ezifanelekileyo zokufikelela kulwazi, aqonde indlela yokufumana uMkhombandlela we-PAIA we-Information Regulator, kwaye aqonde iindidi eziphambili zolwazi lobuqu oluqhutywa yi-Know a Pro, abamkeli, ukuqhutywa kolwazi ngaphesheya kwemida kunye nemilinganiselo jikelele yokhuseleko.

3. Iinkcukacha eziphambili zoqhagamshelwano

iGosa loLwazi / iNtloko yequmrhu elizimeleyo: Reandra Maree — uMseki & iGosa eliyiNtloko eLawulayo

I-imeyile yeGosa loLwazi: reandra@knowapro.co.za

Ukwamkelwa jikelele kwezicelo zokufikelela kulwazi / inkxaso: support@knowapro.co.za

Umnxeba: +27 82 055 9229

iSekela leGosa loLwazi: Akukho Sekela leGosa loLwazi elityunjiweyo okwangoku.

Iwebhusayithi: https://knowapro.co.za

Idilesi yeshishini / yendawo: 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa

Idilesi yeposi: 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa

4. UMkhombandlela we-PAIA

I-Information Regulator ipapasha uMkhombandlela ocacisa indlela i-PAIA esebenza ngayo, indlela yokucela ukufikelela kwiirekhodi, iifom ezisebenzayo, iintlawulo, uncedo kunye nezisombululo. UMkhombandlela kunye neefom ze-PAIA ezimiselweyo zangoku zingafumaneka kwi-Information Regulator. I-Know a Pro iza kuphinda yenze esi sikhokelo se-PAIA sifumaneke ngewebhusayithi yayo.

5. Iirekhodi ezifumanekayo ngaphandle kwesicelo esisesikweni se-PAIA

• Amaxwebhu asemthethweni nawemigaqo-nkqubo avulelekileyo eluntwini apapashwe kwiwebhusayithi ye-Know a Pro, kubandakanywa i-Privacy Policy, i-Terms & Conditions, i-Cookie Policy, i-Review Policy kunye ne-Community Guidelines.
• Iiprofayile zeengcali nezoshishino ezivulelekileyo eluntwini, iindidi zeenkonzo kunye nophononongo loluntu.
• Amanqaku ebhlog avulelekileyo eluntwini, imibuzo ebuzwa rhoqo kunye nolwazi lwentengiso okanye lwemfundo.
• Ulwazi loqhagamshelwano lweshishini le-Know a Pro olufumanekayo eluntwini.

Inyaniso yokuba udidi ludweliswe ngasentla ayithethi ukuba yonke irekhodi yangaphakathi esisiseko enxulumene nolo didi ifumaneka ngokuzenzekelayo ngaphandle kwesicelo esisesikweni.

6. Iirekhodi ezifumanekayo phantsi kweminye imithetho

Apho kusebenza khona kwi-Know a Pro nakuloo rekhodi ithile, iirekhodi zingafumaneka okanye zigcinwe phantsi kwemithetho equka i-Companies Act, i-Consumer Protection Act, i-Electronic Communications and Transactions Act, i-Income Tax Act, i-Tax Administration Act, i-Value-Added Tax Act, i-Basic Conditions of Employment Act, i-PAIA kunye ne-POPIA, njengoko ichibiyelwa ngamaxesha athile.

Olu luhlu aluzimiselanga ukuchaza ukuba wonke uMthetho odwelisiweyo usebenza kuyo yonke irekhodi okanye kuwo onke umsebenzi.

7. Imixholo neendidi zeerekhodi ezigcinwayo

• Iirekhodi zequmrhu nezolawulo — iirekhodi zobhaliso lwenkampani nezee-CIPC, iirejista zenkampani, izigqibo, izivumelwano kunye neerekhodi zolawulo.
• Iirekhodi zezimali nezorhumo — ii-invoyisi, iirekhodi zoncwadi lwemali, imeko yentlawulo/yorhumo, iimbekiselo zeentengiselwano kunye nolawulo lwezimali olunxulumeneyo.
• Iirekhodi zomsebenzisi nezeakhawunti — iinkcukacha zeakhawunti, iirekhodi zoqinisekiso lokungena, unxibelelwano, inkxaso kunye nemeko yeakhawunti.
• Iirekhodi zeeprofayile zeengcali/zoshishino — ulwazi lweprofayile, iindidi, iindawo zeenkonzo, ulwazi loqhagamshelwano oluvulelekileyo eluntwini, umxholo weportfoliyo kunye nolwazi olunxulumeneyo lodweliso.
• Iirekhodi zoqinisekiso — ulwazi lwemeko yoqinisekiso/lophicotho, iirekhodi zoqinisekiso lweshishini kunye nolwazi oluxhasayo lweziqinisekiso apho kufanelekile khona.
• Iirekhodi zemibuzo yabathengi — izicelo zeenkonzo, imiyalezo, iinkcukacha zoqhagamshelwano, ingcali eqhagamshelweyo kunye nolwazi olunxulumeneyo lwemeko.
• Iirekhodi zophononongo nolawulo lomxholo — izilinganiso, umbhalo wophononongo, ingxelo yabucala apho inikwa khona, iingxelo, izigqibo zolawulo kunye nolwazi lwempikiswano.
• Iirekhodi zetekhnoloji nezokhuseleko — iilog, iziganeko zokhuseleko, ii-backup, ukubeka esweni, ukufikelela kunye neerekhodi zeziganeko.
• Iirekhodi zabucala, zee-PAIA nezokuthobela — izicelo, izikhalazo, iirekhodi zeziganeko, imigaqo-nkqubo, uvavanyo kunye neerejista.
• Iirekhodi zentengiso nohlalutyo — ulwazi lwephulo, lohlalutyo lwewebhusayithi, lwemvume/lokukhethwayo kunye nolwazi lomlinganiselo apho kufanelekile khona.
• Iirekhodi zabanikezeli beenkonzo nabathengisi — izivumelwano, ii-invoyisi, imbalelwano kunye nolwazi lokuphengulula okufanelekileyo.

8. Ukuqhutywa kolwazi lobuqu

I-Know a Pro iqhuba ulwazi lobuqu ukuze isebenzise iiakhawunti zabasebenzisi neeprofayile zeengcali/zoshishino, yenze uqinisekiso oluxhaswayo, idibanise abathengi neengcali, ilawule uphononongo, ilawule urhumo neentlawulo, inikeze inkxaso nonxibelelwano, ikhusele kwaye iphucule iqonga, ilinganise ukusebenza kwewebhusayithi/kwentengiso apho kuvunyelwe khona, kwaye ithobele imiqathango yomthetho neyolawulo.

8.1 Iindidi zabanini bedatha nolwazi

• Iingcali namashishini — ulwazi lwesazisi/loqhagamshelwano, ulwazi lweprofayile/lweshishini, imeko yoqinisekiso, ulwazi lweportfoliyo nolweziqinisekiso, imethadatha yorhumo/yokuhlawulisa kunye nonxibelelwano.
• Abathengi nabanye abasebenzisi — ulwazi lweakhawunti/loqhagamshelwano, imibuzo, uphononongo, ingxelo yabucala, unxibelelwano lwenkxaso kunye nomsebenzi weqonga.
• Abaphononongi nababhalelanayo — ulwazi lophononongo, lwesikhalazo, lwesicelo, lonxibelelwano kunye nolwazi olunxulumeneyo lweakhawunti/loqhagamshelwano.
• Abathengisi nabaqhagamshelwa kubanikezeli beenkonzo — ulwazi loqhagamshelwano lweshishini, lwesivumelwano, lwe-invoyisi kunye nolwembalelwano.
• Abasebenzi okanye abakhontraki, apho kufanelekile khona — iirekhodi zoqhagamshelwano, zokuqeshwa, zentlawulo kunye nezolawulo.

8.2 Abamkeli okanye iindidi zabamkeli

• I-Amazon Web Services yesiseko esiphambili sesakhiwo selifu, kubandakanywa ukubamba iwebhusayithi, i-database ye-RDS PostgreSQL, ukulayishwa/imifanekiso ye-S3, ii-backup, iilog kunye nokubeka esweni kummandla waseMzantsi Afrika.
• I-Verify Now yoqinisekiso olunxulumene nesazisi/namaxwebhu/ne-selfie/ne-liveness. Kwinkqubo yangoku ye-Verify Now, i-Know a Pro ifumana isiphumo/imeko yoqinisekiso kwaye ayilufumani okanye ilugcine ulwazi olusisiseko lwe-ID, lwe-selfie okanye lwe-liveness olungeniswe ngqo kwi-Verify Now.
• I-HURU apho kuvulwe khona uphawu olukhethwayo loqinisekiso lokujonga imvelaphi.
• I-Paystack nabanikezeli beebhanki/beentlawulo abafanelekileyo kwiintlawulo zorhumo nolawulo lweentengiselwano.
• I-Google Workspace kunxibelelwano lweshishini kunye ne-Resend ekuhanjisweni kwe-imeyile yeqonga yeentengiselwano.
• I-Google Tag Manager, i-Google Analytics 4 kunye, apho kuvulwe khona, i-Meta, i-LinkedIn ne-TikTok kumlinganiselo wohlalutyo okanye wentengiso.
• Abacebisi abaziingcali, abalawuli, iinkundla, amaqumrhu onyanzeliso lomthetho kunye nabanye abamkeli apho ukutyhilwa kugunyaziswe okanye kufunwa ngumthetho.

8.3 Ukuqhutywa kolwazi ngaphesheya kwemida

Ukubanjwa kwewebhusayithi okuphambili kwe-AWS kwe-Know a Pro, i-database ye-RDS, ukulayishwa kwe-S3 kunye nee-backup zikummandla waseMzantsi Afrika. Abanye abanikezeli bangaphandle abasetyenziselwa iintlawulo, unxibelelwano, uhlalutyo, intengiso okanye ezinye iinkonzo banokuluqhuba ulwazi ngaphandle koMzantsi Afrika. Apho ulwazi lobuqu ludluliselwa kumamkeli kwelinye ilizwe, i-Know a Pro iza kujongana neemfuno zecandelo 72 le-POPIA kunye nesiseko esivunyelweyo sokudlulisa nemilinganiselo yokhuseleko esebenzayo.

8.4 Imilinganiselo jikelele yokhuseleko

I-Know a Pro isebenzisa imilinganiselo yokhuseleko yetekhnoloji neyombutho efanelekileyo elingene ulwazi oluqhutywayo. Ulawulo oluqinisekisiweyo luquka isakhiwo esibanjwe yi-AWS eMzantsi Afrika, iilog nokubeka esweni kwe-AWS, ii-backup zemihla ngemihla ezinomjikelo ojikelezayo weentsuku ezi-7, uqinisekiso ngeimeyile/ngephasiwedi, i-HTTPS ene-HSTS, ukuhashwa kwamaphasiwedi neekhowudi ezisetyenziswa kanye, iimvume zolawulo ezisekelwe kwiindima, ukusikelwa komda wezicelo, iiseshoni zolawulo zeeyure ezingama-24, ukuvalelwa ngaphandle emva kwemizamo ephindaphindiweyo yokungena engaphumelelanga kunye noqinisekiso lwamanqanaba amabini olusekelwe kwi-imeyile olukhethwayo. Olu lawulo lugcinwa kwaye luphononongwa njengenxalenye yeenkqubo ze-Know a Pro zokhuseleko lokusebenza nezokuphendula kwiziganeko.

9. Indlela yokucela ukufikelela kwirekhodi

Kucetyiswa ukuba isicelo sokufikelela kwirekhodi senziwe kusetyenziswa i-PAIA Form 2 emiselweyo yangoku size singeniswe kwiGosa loLwazi okanye kumntu oqhagamshelwayo jikelele wokufikelela kulwazi odweliswe kwicandelo 3.

Kwiqumrhu elizimeleyo, umceli — umntu ocela ukufikelela kwirekhodi — kufuneka achonge irekhodi eceliweyo, anikeze ulwazi olufunwa yifom emiselweyo, achonge ilungelo umceli afuna ukulisebenzisa okanye ukulikhusela aze acacise ukuba kutheni irekhodi eceliweyo ifuneka ekusebenziseni okanye ekukhuseleni elo lungelo.

Ukufikelela akuzenzekeli nje ngenxa yokuba isicelo singenisiwe. I-Know a Pro iza kusiqwalasela isicelo ngokuhambelana ne-PAIA, kubandakanywa izizathu ezisebenzayo zokwala, amalungelo abantu besithathu, iinkqubo ezimiselweyo kunye neentlawulo.

10. Iintlawulo

Nayiphi na intlawulo emiselweyo yesicelo, yokufikelela, yokukopa, yokukhangela, yokulungiselela okanye enye intlawulo iza kuqhutywa ngokuhambelana ne-PAIA nemimiselo esebenzayo ngexesha lesicelo.

11. Ukufumaneka kwesi sikhokelo

• Kwiwebhusayithi ye-Know a Pro ku-https://knowapro.co.za.
• Kwidilesi yeshishini / yendawo ye-Know a Pro ukuze sihlolwe njengoko kuyimfuneko: 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa.
• Kumntu xa ecela, phantsi kwe-PAIA nakuyo nayiphi na intlawulo emiselweyo esebenzayo.
• Kwi-Information Regulator njengoko kuyimfuneko.

Idilesi yohlolo: 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa

12. Ukuhlaziywa kwesi sikhokelo

I-Know a Pro iza kuphonononga kwaye ihlaziye esi sikhokelo xa kusenzeka utshintsho olubalulekileyo kushishino, kwidilesi ebhalisiweyo, kubanikezeli beenkonzo, kwimisebenzi yokuqhuba ulwazi, kwiimfuno zomthetho okanye kwiinkqubo zokufikelela kulwazi.

13. Ikhutshwe ngu

Reandra Maree

uMseki & iGosa eliyiNtloko eLawulayo / iGosa loLwazi

KNOWPRO SA (PTY) LTD, elirhweba njenge-Know a Pro

Umhla wohlaziyo: 15 September 2026