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Ezomthetho

Incwadi Eqondisayo ye-PAIA

Ilungiselelwe ngokwesigaba 51 soMthetho i-Promotion of Access to Information Act 2 of 2000 (njengoba uchitshiyelwe).

Isigungu esizimele: KNOWPRO SA (PTY) LTD, elihweba njenge-Know a Pro | Inombolo yokubhalisa: 2024/504159/07

1. Izifinyezo namagama amafushane

  • CEO — iSikhulu Esiphezulu Esiphathayo
  • IO — iSikhulu Sezolwazi
  • PAIA — Promotion of Access to Information Act 2 of 2000, njengoba uchitshiyelwe
  • POPIA — Protection of Personal Information Act 4 of 2013
  • Regulator — Information Regulator (South Africa)
  • CIPC — Companies and Intellectual Property Commission
  • AWS — Amazon Web Services

2. Inhloso yale ncwadi eqondisayo

Le ncwadi eqondisayo isiza amalungu omphakathi ukuthi ahlonze amarekhodi agcinwe yi-Know a Pro, aqonde ukuthi angacela kanjani ukufinyelela emarekhodini, ahlonze amarekhodi atholakala ngaphansi kwenye imithetho, athole imininingwane yokuxhumana efanele mayelana nokufinyelela kolwazi, aqonde ukuthi angawuthola kanjani uMhlahlandlela we-PAIA we-Information Regulator, futhi aqonde izigaba eziyinhloko zolwazi lomuntu siqu olucutshungulwa yi-Know a Pro, abamukeli, ukucutshungulwa ngaphesheya kwemingcele kanye nezinyathelo zokuphepha ezijwayelekile.

3. Imininingwane ebalulekile yokuxhumana

iSikhulu Sezolwazi / iNhloko yesigungu esizimele: Reandra Maree — uMsunguli & iSikhulu Esiphezulu Esiphathayo

I-imeyili yeSikhulu Sezolwazi: reandra@knowapro.co.za

Ukwamukelwa okujwayelekile kwezicelo zokufinyelela ulwazi / usizo: support@knowapro.co.za

Ucingo: +27 82 055 9229

iPhini leSikhulu Sezolwazi: Ayikho iPhini leSikhulu Sezolwazi elikhethiwe okwamanje.

Iwebhusayithi: https://knowapro.co.za

Ikheli lebhizinisi / lendawo: 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa

Ikheli leposi: 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa

4. UMhlahlandlela we-PAIA

I-Information Regulator ishicilela uMhlahlandlela ochaza ukuthi i-PAIA isebenza kanjani, ukuthi umuntu angacela kanjani ukufinyelela emarekhodini, amafomu asebenzayo, izimali, usizo kanye nezixazululo. UMhlahlandlela kanye namafomu e-PAIA amisiwe amanje angatholakala ku-Information Regulator. I-Know a Pro izophinde yenze le ncwadi eqondisayo ye-PAIA itholakale ngewebhusayithi yayo.

5. Amarekhodi atholakala ngaphandle kwesicelo esisemthethweni se-PAIA

  • Imibhalo yezomthetho neyenqubomgomo evulelekile emphakathini eshicilelwe kuwebhusayithi ye-Know a Pro, okuhlanganisa i-Privacy Policy, i-Terms & Conditions, i-Cookie Policy, i-Review Policy kanye ne-Community Guidelines.
  • Amaphrofayela ochwepheshe nawamabhizinisi avulelekile emphakathini, izigaba zezinsizakalo kanye nezibuyekezo zomphakathi.
  • Izihloko zebhulogi ezivulelekile emphakathini, imibuzo ebuzwa kaningi kanye nolwazi lokumaketha noma lwemfundo.
  • Ulwazi lokuxhumana lwebhizinisi le-Know a Pro olutholakala emphakathini.

Iqiniso lokuthi isigaba sibalwe ngenhla alisho ukuthi wonke amarekhodi angaphakathi ayisisekelo ahlobene naleso sigaba atholakala ngokuzenzakalelayo ngaphandle kwesicelo esisemthethweni.

6. Amarekhodi atholakala ngaphansi kwenye imithetho

Lapho kusebenza ku-Know a Pro nakulelo rekhodi elithile, amarekhodi angatholakala noma agcinwe ngaphansi kwemithetho efaka i-Companies Act, i-Consumer Protection Act, i-Electronic Communications and Transactions Act, i-Income Tax Act, i-Tax Administration Act, i-Value-Added Tax Act, i-Basic Conditions of Employment Act, i-PAIA ne-POPIA, njengoba ichitshiyelwa ngezikhathi ezithile.

Lolu hlu aluhlosile ukusho ukuthi wonke uMthetho obaliwe usebenza kulo lonke irekhodi noma kuyo yonke imisebenzi.

7. Izihloko nezigaba zamarekhodi agcinwayo

  • Amarekhodi enkampani nawokubusa — amarekhodi okubhaliswa kwenkampani nawe-CIPC, amarejista enkampani, izinqumo, izivumelwano namarekhodi okubusa.
  • Amarekhodi ezezimali nawokubhalisela — ama-invoyisi, amarekhodi okubalwa kwezimali, isimo sokukhokha/sokubhalisela, izinkomba zokuthengiselana kanye nokuphathwa kwezimali okuhlobene.
  • Amarekhodi omsebenzisi nawe-akhawunti — imininingwane ye-akhawunti, amarekhodi okuqinisekiswa kokungena, ukuxhumana, usizo kanye nesimo se-akhawunti.
  • Amarekhodi ephrofayela yochwepheshe/yebhizinisi — ulwazi lwephrofayela, izigaba, izindawo zezinsizakalo, ulwazi lokuxhumana olutholakala emphakathini, okuqukethwe kweportfolio kanye nolwazi oluhlobene lokufakwa ohlwini.
  • Amarekhodi okuqinisekisa — ulwazi lwesimo sokuqinisekisa/lokuhlola, amarekhodi okuqinisekiswa kwebhizinisi kanye nolwazi olusekelayo lweziqu lapho kusebenza khona.
  • Amarekhodi emibuzo yamakhasimende — izicelo zezinsizakalo, imiyalezo, imininingwane yokuxhumana, uchwepheshe oxhunyanwe naye kanye nolwazi oluhlobene lwesimo.
  • Amarekhodi ezibuyekezo nokulawulwa kokuqukethwe — izilinganiso, umbhalo wesibuyekezo, impendulo eyimfihlo lapho inikezwa, imibiko, izinqumo zokulawula kanye nolwazi lwezingxabano.
  • Amarekhodi ezobuchwepheshe nokuphepha — amalogi, izenzakalo zokuphepha, ama-backup, ukuqapha, ukufinyelela kanye namarekhodi ezigameko.
  • Amarekhodi obumfihlo, awe-PAIA nawokuthobela — izicelo, izikhalazo, amarekhodi ezigameko, izinqubomgomo, ukuhlolwa kanye namarejista.
  • Amarekhodi okumaketha nokuhlaziya — ulwazi lwemikhankaso, lokuhlaziywa kwewebhusayithi, lwemvume/lokukhethwayo kanye nolwazi lokukala lapho kusebenza khona.
  • Amarekhodi abahlinzeki bezinsizakalo nabathengisi — izivumelwano, ama-invoyisi, ukubhalelana kanye nolwazi lokuhlolisisa okufanele.

8. Ukucutshungulwa kolwazi lomuntu siqu

I-Know a Pro icubungula ulwazi lomuntu siqu ukuze isebenzise ama-akhawunti abasebenzisi namaphrofayela ochwepheshe/ebhizinisi, yenze ukuqinisekisa okusekelwayo, ixhumanise amakhasimende nochwepheshe, iphathe izibuyekezo, ilawule ukubhalisela nezinkokhelo, inikeze usizo nokuxhumana, ivikele futhi ithuthukise ipulatifomu, ikale ukusebenza kwewebhusayithi/kokumaketha lapho kuvunyelwe khona, futhi ihambisane nezibopho zomthetho nezokulawula.

8.1 Izigaba zabanikazi bedatha nolwazi

  • Ochwepheshe namabhizinisi — ulwazi lobunikazi/lokuxhumana, ulwazi lwephrofayela/lwebhizinisi, isimo sokuqinisekisa, ulwazi lweportfolio nolweziqu, imethadatha yokubhalisela/yokukhokhisa kanye nokuxhumana.
  • Amaklayenti nabanye abasebenzisi — ulwazi lwe-akhawunti/lokuxhumana, imibuzo, izibuyekezo, impendulo eyimfihlo, ukuxhumana kosizo kanye nomsebenzi wepulatifomu.
  • Ababuyekezi nababhalelanayo — ulwazi lwesibuyekezo, lwesikhalazo, lwesicelo, lokuxhumana kanye nolwazi oluhlobene lwe-akhawunti/lokuxhumana.
  • Abathengisi nabaxhumana nabo babahlinzeki bezinsizakalo — ulwazi lokuxhumana kwebhizinisi, lwesivumelwano, lwe-invoyisi kanye nolokubhalelana.
  • Abasebenzi noma osonkontileka, lapho kusebenza khona — amarekhodi okuxhumana, okuqashwa, okukhokha kanye nawokuphatha.

8.2 Abamukeli noma izigaba zabamukeli

  • I-Amazon Web Services yengqalasizinda eyinhloko yefu, okuhlanganisa ukubanjwa kwesayithi, isizindalwazi se-RDS PostgreSQL, ukulayishwa/izithombe ze-S3, ama-backup, amalogi nokuqapha esifundeni saseNingizimu Afrika.
  • I-Verify Now yokuqinisekisa okuhlobene nobunikazi/nemibhalo/ne-selfie/nokuphila. Ngokohlelo lwamanje lwe-Verify Now, i-Know a Pro ithola umphumela/isimo sokuqinisekisa futhi ayilutholi noma ilugcine ulwazi oluyisisekelo lwe-ID, lwe-selfie noma lokuphila olulethwa ngqo ku-Verify Now.
  • I-HURU lapho isici esizikhethelayo sokuqinisekiswa kokuhlolwa kwemvelaphi sivuliwe.
  • I-Paystack nabahlinzeki bamabhange/bezinkokhelo abafanele ngezinkokhelo zokubhalisela nokuphathwa kokuthengiselana.
  • I-Google Workspace yokuxhumana kwebhizinisi kanye ne-Resend yokulethwa kwe-imeyili yepulatifomu yokuthengiselana.
  • I-Google Tag Manager, i-Google Analytics 4 kanye, lapho kunikwe amandla, i-Meta, i-LinkedIn ne-TikTok ukuze kukalwe ukuhlaziya noma ukukhangisa.
  • Abeluleki abangochwepheshe, abalawuli, izinkantolo, izinhlaka zokuphoqelela umthetho kanye nabanye abamukeli lapho ukudalulwa kugunyazwa noma kudingwa umthetho.

8.3 Ukucutshungulwa ngaphesheya kwemingcele

Ukubanjwa kwesayithi okuyinhloko kwe-AWS kwe-Know a Pro, isizindalwazi se-RDS, ukulayishwa kwe-S3 nama-backup kutholakala esifundeni saseNingizimu Afrika. Abanye abahlinzeki bangaphandle abasetshenziselwa izinkokhelo, ukuxhumana, ukuhlaziya, ukukhangisa noma ezinye izinsizakalo bangalucubungula ulwazi ngaphandle kweNingizimu Afrika. Lapho ulwazi lomuntu siqu ludluliselwa kumamukeli okwelinye izwe, i-Know a Pro izobhekana nezidingo zesigaba 72 se-POPIA kanye nesisekelo esivunyelwe sokudlulisa nezivikelo ezisebenzayo.

8.4 Izinyathelo zokuphepha ezijwayelekile

I-Know a Pro isebenzisa izivikelo zobuchwepheshe nezenhlangano ezifanele ezilingene ulwazi olucutshungulwayo. Izilawuli eziqinisekisiwe zihlanganisa ingqalasizinda ebanjwe yi-AWS eNingizimu Afrika, amalogi nokuqapha kwe-AWS, ama-backup ansuku zonke anomjikelezo ozungezayo wezinsuku ezingu-7, ukuqinisekiswa ngeimeyili/ngephasiwedi, i-HTTPS ene-HSTS, ukuhashwa kwamaphasiwedi namakhodi asetshenziswa kanye, izimvume zokuphatha ezisekelwe ezindimeni, ukukhawulelwa kwezinga lezicelo, amaseshini okuphatha amahora angu-24, ukuvalwa ngemva kwemizamo eyehlulekile yokungena ephindaphindiwe kanye nokuqinisekiswa kwezigaba ezimbili okusekelwe ku-imeyili okuzikhethelayo. Lezi zilawuli ziyagcinwa futhi ziyabuyekezwa njengengxenye yezinqubo ze-Know a Pro zokuphepha kokusebenza nezokuphendula ezigamekweni.

9. Indlela yokucela ukufinyelela irekhodi

Kunconyelwa ukuthi isicelo sokufinyelela irekhodi senziwe kusetshenziswa i-PAIA Form 2 emisiwe yamanje bese silethwa kwiSikhulu Sezolwazi noma kumxhumana ojwayelekile wokufinyelela ulwazi obalwe esigabeni 3.

Uma kuziwa esigungwini esizimele, umceli — okuwumuntu ocela ukufinyelela irekhodi — kumele ahlonze irekhodi elicelwayo, anikeze ulwazi oludingwa yifomu elimisiwe, ahlonze ilungelo umceli afuna ukulisebenzisa noma ukulivikela futhi achaze ukuthi kungani irekhodi elicelwayo lidingeka ekusebenziseni noma ekuvikeleni lelo lungelo.

Ukufinyelela akuzenzakaleli nje ngenxa yokuthi isicelo silethiwe. I-Know a Pro izosicabangela isicelo ngokuhambisana ne-PAIA, okuhlanganisa izizathu ezisebenzayo zokwenqaba, amalungelo abantu besithathu, izinqubo ezimisiwe kanye nezimali.

10. Izimali

Noma iyiphi imali emisiwe yesicelo, yokufinyelela, yokukopisha, yokusesha, yokulungiselela noma enye imali izophathwa ngokuhambisana ne-PAIA nemithethonqubo esebenzayo ngesikhathi sesicelo.

11. Ukutholakala kwale ncwadi eqondisayo

  • Kuwebhusayithi ye-Know a Pro ku-https://knowapro.co.za.
  • Ekhelini lebhizinisi / lendawo le-Know a Pro ukuze ihlolwe njengoba kudingeka: 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa.
  • Kumuntu uma ecela, ngaphansi kwe-PAIA nanoma iyiphi imali emisiwe esebenzayo.
  • Ku-Information Regulator njengoba kudingeka.

Ikheli lokuhlola: 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa

12. Ukubuyekezwa kwale ncwadi eqondisayo

I-Know a Pro izobuyekeza futhi ivuselele le ncwadi eqondisayo lapho kwenzeka izinguquko ezibalulekile ebhizinisini, ekhelini elibhalisiwe, kubahlinzeki bezinsizakalo, emisebenzini yokucubungula, ezidingweni zomthetho noma ezinqubweni zokufinyelela ulwazi.

13. Ikhishwe ngu

Reandra Maree

uMsunguli & iSikhulu Esiphezulu Esiphathayo / iSikhulu Sezolwazi

KNOWPRO SA (PTY) LTD, elihweba njenge-Know a Pro

Usuku lokubuyekezwa: 15 September 2026