PAIA Manual

About this manual

This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains how you can request access to records held by Know a Pro.

Records we hold

We hold records relating to registered professionals, customer enquiries, account and billing information, and general business operations. Some records are available automatically without a formal request.

How to request access

To request access to a record, submit a written request with enough detail to identify the record and the form of access you need. Include your contact details, and where a record is requested on behalf of someone else, proof that you are authorised to act.

Fees

A request may attract a request fee and an access fee as prescribed under PAIA. We will let you know the fees payable before processing your request.

Contact

Send access requests and questions about this manual to our support team using the details on the Contact page.